Shuanghui ham was exposed to the hair, manufacturers respond to the big questions

In a supermarket in Cuizhai Town, Jiyang County, he bought more than a dozen of Shuanghui table-top grilled sausages. After returning home, he took out his hair in an unpacking package. On the morning of March 20, Ms. Wang complained of her annoyance.

Eat hair from ham

"It's disgusting. My daughter even had hair in one of them. Then she spit it. At that time I was shocked and jumped. There was even this in the brand name." Thinking back to the scene on March 9, Ms. Wang Still hard to hide emotion. At that time, Ms. Wang tried to contact the manufacturer, but the phone did not get through. In desperation, Ms. Wang's husband dialed the 12345 citizen service hotline late at night and complained.

On the morning of March 10, Ms. Wang contacted Shuanghui manufacturers. “They promised to bring a box of ham to people and wanted to change the ham that had eaten hair.” Ms. Wang said, “The Shuanghui factory's attitude is very good and we apologize to us. So we waited for the manufacturers to work. People come."

Problem ham is changed

However, due to the inconsistency between the ham sausage and the other party's promise on the phone, the two sides had a dispute; the delivery person sent a wholesale price of 50 yuan a box, and Ms. Wang bought a product worth 102 yuan. Box of. “At that time, the other party said, 'You are willing to do it, but you don’t want it even', which is amazing.” Ms. Wang insisted that the delivery party took the box of ham. Ms. Wang did not hand over the other's ham that had hair.

Subsequently, Shuanghui manufacturers also called Ms. Wang, Ms. Wang explained the situation: "On the phone and agents agreed to send a box and I bought the same product, but the goods are not the same, I want them to promise that In the subsequent communication with the agents, the other said: "Isn't it just a hair? It's not worth it." Ms. Wang asks, "If you try to get your hair out, you have to take poison out of it." Do you manage people's life? I'm thinking about looking for media to expose.” The other person’s attitude is poor: “Where are you willing to report it?” Under repeated communication, the agent finally agreed to send a box of value 102 for delivery. Yuan's product changed the ham that had hair. "Well, I didn't think too much at that time. The ham that had eaten her hair was also taken away. There was no proof. Now that the evidence is in the hands of the other party, I don't care or know how to handle it," said Ms. Wang. Laughter said, “But later I would not dare to buy ham sausage any more.” According to reports, Ms. Wang has two children and usually likes to eat ham. However, after this experience, the children said that they did not dare to eat it. “We are not trying to blackmail. The complaint is just to give manufacturers a lesson. We hope that manufacturers can pay attention to food hygiene and safety.” Ms. Wang said plainly.

Merchants recognize product quality issues

According to the mobile phone number provided by Ms. Wang, on the afternoon of March 20, she called her as an agent of Shuanghui in Texas. “I’m from Jinan. Before that, a customer from Jiyang reported that he had hair in the ham. Do you know this?” “How long have you had hair? How long has it been?” “It was early March of this year.” "Oh, that thing was solved." The other party said that they knew it. When asked about the details of the matter, the other party said that it was handed over to the local delivery, and it was not clear what was going on. "The consumer said that you used a box of ham to change the one with hair, is that right?" asked. "We are compensating her for the quality of the product," the other said. "Is this behavior based on the internal standards of the company or the relevant regulations of the country?" "That is, anyway, an agreement reached with consumers is not official, and the purpose is to satisfy consumers." Is the edge available?" "There is a point of sale." When asked about the specific identity, the agent would not disclose it. "What consumers have problems can contact me, we will solve." Then, the other party ended the call on the grounds that something was amiss.

After the "Clenbuterol" incident

Shuanghui still has frequent quality problems

Some media commented that although Shuanghui vowed to systematically protect food safety after the “lean meat” incident, the quality issues of various types are still frequent, even though they are not excluded. The reason, but Shuanghui in the production process, whether it truly does its commitment to the strict quality control, it is worth studying.

A lawyer said that if it is a case that a product does not meet quality requirements, the ten-fold compensation principle of the Consumer Protection Law is not generally applicable. In this case, most businesses will choose to negotiate with consumers. “If consumers are not satisfied with the manufacturer's solution conditions, they can also keep good products in the quality supervision department for identification, and through industrial and commercial, consumer associations and other departments to safeguard their rights.” According to lawyers, consumers can also file lawsuits to defend their rights.