The pace of the Spring Festival is getting closer and the festive atmosphere is getting stronger. As people compete for New Year's Day, various consumer disputes will also increase. On January 25, the Hefei Consumers Association combined typical cases of consumer rights protection before the Spring Festival to remind the public of safe and healthy consumption during the holiday season and to guard against all kinds of consumption traps.
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New Year's goods to look for the "QS" logo
Case: On February 6, last year, Wang bought a bag of quick-frozen dumplings in a supermarket. After eating, the family members experienced vomiting, headaches, and other symptoms of discomfort. They were sent to the hospital for rehabilitation. Afterwards, Mr. Wang inspected the bags and the foods had expired. The dealer’s compensation for medical expenses was rejected.
Reminder: The purchase of new year goods does not carelessly, especially during the Spring Festival to visit relatives and friends and give each other gifts, the quality of the goods is particularly important. The first is to choose a regular shopping mall to purchase, and try not to buy at a hawker without quality assurance. Pay attention to see if the food packaging label is complete, check the production date and shelf life, whether there is "QS" mark. When purchasing fresh foods such as meats, poultry, and aquatic products, it is also necessary to carefully inspect whether there are color changes, odors, etc., and to avoid the purchase of rotten and spoiled products. The second is to buy low-temperature storage of food, it is necessary to pay attention to whether the storage conditions at the sales site meet the requirements, after the purchase must be stored as required. The third is to request and keep good shopping vouchers, such as found to buy counterfeit, expired, deteriorating foods, they must promptly complain to the market supervision department.
Beware of turning dinner into annoying
Case: Ms. Zheng spent 3,000 yuan in a hotel in February last year. She had a dinner at the table and found that the so-called 180-yuan "family love" was a cold plate platter of more than 20 yuan a plate. The so-called 226 yuan "Jinyu Mantang" "It was a change of name for "pine kernel corn," which made Ms. Zheng shout.
Reminder: To make a serious selection of dinner reservations, first of all, we must clarify the charging standards and determine whether we can bring our own drinks, whether there is a minimum consumption, and whether there are additional charges. Secondly, it is necessary to negotiate the details of the purchase in advance with the merchant, and sign a written agreement as far as possible to stipulate the ordering price, ordering time, name of the dish, number of tables, and other issues. For some of the more expensive dishes, the ingredients and weight should be agreed upon. Third, when dining, pay attention to whether the actual food is in agreement with the prior agreement. After the meal, look at the bills after the payment, and pay attention to whether the bills increase the inexplicable charges. At the same time, after the consumption is completed, invoices should be issued, and attention should be paid to keeping the reservation documents and the consumption list.
Make sure to confirm before you book online
Case: Before the Spring Festival last year, Mr. Cai made five bookings on a travel website for a hotel in Sanya, Hainan. When they arrived at the hotel on the third and third nights, they could not find the relevant booking records. After rushing to negotiate with the online website, it was confirmed that the problem was caused by back-end data processing problems. At this time, the hotel had no available room. Although the platform promised to give Mr. Cai a certain amount of financial compensation, Mr. Cai had to find another place to stay overnight.
Reminder: It is indeed convenient and quick to purchase airline tickets and make reservations through online travel platforms. However, in the peak seasons such as holidays, consumers must earnestly confirm with their eyes. Tickets purchased on the online platform can be authenticated on the official website of the airline and the WeChat platform of the airline with the electronic ticket number. At the same time, online reservations can be made before departure to save travel time. Hotels booking through online platform must confirm the price, category, payment method, etc. of the room before payment, and carefully preserve the reservation reservation record and reply message of the platform; if necessary, confirm with the hotel the day before departure to ensure that No mistakes.