On June 10, Alipay released the “Service Report for the First Anniversary of Future Hospitalsâ€. The “Alipay Future Hospital†project was launched in May 2014. It intends to connect the hospital to the third-party payment platform Alipay, thus solving the problem of patients registering, paying, and waiting for too long in the hospital, making each step convenient on the mobile phone. The operation is completed, and the efficiency of the treatment is improved. From a commercial point of view, Alipay can cut into the field of medical payment, and also has a huge imagination of future medical services and medical big data . The project is planned in three phases: the first phase helps the hospital to establish a mobile medical service system; the second phase is to complete online electronic prescription, near drug distribution, referral, real-time reimbursement of medical insurance, and real-time application for commercial insurance through the Internet; The third phase is to open a big data platform, combined with cloud computing capabilities, and work with wearable device manufacturers, medical institutions, government health departments, etc. to build a health management platform based on big data. This project team is only a few dozen people, mostly from the Internet, and has "no more than 10 people" in the medical field. What has this team that is full of Internet genes changed in the medical field in the past year? A few days ago, Alipay Future Hospital and one of its partners, Shaoyifu Hospital affiliated to Zhejiang University School of Medicine, firstly accepted an exclusive interview with NetEase Technology to disclose the gains and losses of this year. What have you done? Medical process optimization The data report released in June showed that compared with the traditional medical treatment process, the “future hospital†mobile medical service was used during the peak period of the clinic, and the user's medical treatment stay time could be shortened by half. Take Alipay's cooperative hospital Guangzhou Women and Children's Medical Center as an example. During the peak period of outpatient clinics, the average time for patients to register to the clinic was 43.3 minutes, and the average time for patients to use the “Future Hospital†to register to visit was 26.4 minutes, a decrease of 16.9 minutes. For traditional visits, it takes an average of 22.6 minutes for patients to pay on-site. If the patient uses the “Future Hospital†service to pay for the clinic, it takes an average of 4.3 minutes to save 18.3 minutes. These times have accumulated a lot. Alipay also made an arithmetic problem to highlight the value of saving these time: the “Future Hospital†of Guangzhou Women and Children Medical Center went online for one year, saving users a total of 228,100 hours of medical treatment, equivalent to 26 years. At the same time, data reports show that “future hospitals†have also brought savings to hospital management costs. The survey found that with the workload of 300 times/day for registration and 200 times/day for toll collectors, one year is equivalent to adding seven registration and fee service window resources to Guang Zhou Women and Children Medical Center. Further, Alipay found that this also helps improve the doctor-patient relationship. The data shows that in the "future hospital", the user's favorable rate to doctors is over 80%. Take the Guangzhou Women and Children Medical Center as an example. More than 90% of the “Future Hospital†users’ evaluations of doctors have been satisfactory, and more than 60% of them have won five-point praise. Even if some users have opinions, they will give feedback to the hospital through messages, which makes the hospital more channels for communication with patients. Liu Xin, deputy general manager of Ant Financial Service Department and the head of Alipay Future Hospital Project, concluded that this year, he saw that mobile Internet can completely optimize the medical treatment process and gradually change the hospital's understanding of mobile Internet. Liu Xin truly felt this change. He remembered that at the beginning of the project in 2014, some hospital officials only knew that Alipay was just a payment tool, and there were financial property products such as “Yuebaoâ€. Now, many medical institutions are responsible. Fully aware that payment is a platform, it is an open platform for serving C-side, and hopes to use the Alipay platform to achieve full-process services for pre-diagnosis, mid-diagnosis, and post-diagnosis (slow disease). What is the shortage? Not fast enough However, for the current progress of the hospital in the future, Liu Xin frankly evaluated "not very satisfied" and felt that the hospital's online speed was not fast enough. According to the "Report on the First Hospital Service Data of the Future Hospital", there are more than 200 hospitals that have signed up in the future. That is to say, in the middle of the year, one hospital has signed a contract with Alipay every two days, but it has actually been online. The hospitals are only 82 of them. This figure is less than 1/10 of the total number of top three hospitals in China, not to mention the proportion of 26,000 hospitals nationwide. Liu Xin told Netease Technology that the time required for each hospital to go online is different. Generally speaking, an average hospital needs two to three months to go online. "It's not a technical issue. Pure technical problems can be solved in five or six days. The problem is often outside the technology." Liu Xin said. In the previous interview, Netease Technology has some understanding of this. In general, mobile medical companies enter the hospital and face two problems: First, accessing multiple business processes in a hospital requires docking with multiple information systems of the hospital. This often requires developers of these systems to open interfaces to mobile medical companies. The open interface itself has no obvious benefits for system developers, so system developers lack motivation. Second, this kind of access also requires coordination and coordination among multiple departments of the hospital, which makes mobile medical companies scratch their heads because they must find key people who can coordinate multiple departments. However, Liu Xin thinks that “not fast enough†is different from what the outside world thinks Alipay’s future hospital is “not fast enoughâ€. In the past year, the outside world has been paying close attention to the advancement of Alipay's future hospitals. From the public information point of view, there are mobile medical companies running faster in the market. As of the end of April this year, the mobile medical service and product provider Gyeonggi shares of the company has launched 800 hospitals, and plans to open 2,000 hospitals at the end of this year. 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